Onyx CRM

Coordinate every customer interaction, from first contact to closed deal to ongoing support, through one unified platform built around the customer.

Category	Sales Management
Frequently paired with	Jive, Infer, FirstRain
Comparable to	salesforce.com, SugarCRM, Zoho CRM

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Coordinate customer interactions from a single, unified view of the relationship.

The customer-centric enterprise CRM that coordinates every interaction around a single view of the customer.

Full Customer Visibility

Onyx CRM gives you a 360-degree view of every customer and prospect, pulling together customer details, hierarchies, support incidents, sales opportunities, campaigns, and contact history in one holistic platform. Because the design is customer-centric, staff work from consistent information and insights instead of scattered records. Automated workflows keep that view current as the relationship changes.

Sales Execution and Workflow

Onyx CRM provides the tools to automate and manage the full sales process, tracking leads from prospect to customer with quoting, forecasting, and flexible workflow. The Business Rules Manager adds a middle-tier rules engine for incident and task automation, notifications, and scheduled escalations. Together these keep the sales cycle moving without manual handoffs.

Modern infrastructure, zero disruption

Onyx CRM is validated on Windows Server 2019 and SQL Server 2019 across all core components, so your CRM stays stable and fully supported on the platforms your team already runs. Current infrastructure, zero disruption, no compatibility surprises.

Your CRM, in the browser you actually use

Onyx CRM fully supports Google Chrome for the Employee Portal. That means your team works in a modern, familiar browser instead of depending on Internet Explorer, with faster page loads and fewer compatibility headaches day to day.

Onyx Insight and Onyx SDK

Onyx Insight gives your team a faster way to find the right record, pull live data from results, and take action without leaving the search screen. The new Onyx SDK makes it simpler for developers to connect Onyx to the other tools your business relies on.

Get up and running fast with fully-included onboarding

Your Unlimited subscription includes a four-phase onboarding package for every new solution. Depending on the complexity of the product, you can expect a successful deployment in 6-12 weeks.

PHASE 1
KICKOFF

PHASE 2
DEPLOYMENT

PHASE 3
TRAINING

PHASE 4
PILOT

Unlimited ways to unlock value

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