Kayako

Deliver exceptional customer service in multiple languages across channels with a Kayako-powered help desk.

Category	Service Management
Comparable to	Zendesk, Freshdesk, Intercom

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Build meaningful customer relationships with a modern help desk

Kayako is a cloud-based help desk that comes with powerful out-of-the-box functionality. With Kayako, customer service teams can easily manage requests and conversations over any channel, including live chat, email, Facebook, and Twitter, to support their customers, boost loyalty, and deliver a differentiated experience.

Features & Benefits
Onboarding

Shared inbox for customer conversations

Boost productivity with a shared inbox that makes it simple to support your customers.

Customer self-help knowledge base

Help customers help themselves with a 24×7 robust self-help knowledge base.

Built for modern businesses

Bring real-time customer activity from all your apps into Kayako for true context and faster, more helpful support.

Proven across industries

Customers like GE, Peugeot, SEGA, FedEx and more trust Kayako to power their customer support teams.

Get up and running fast with fully-included onboarding

Your Unlimited subscription includes a four-phase onboarding package for every new solution. Depending on the complexity of the product, you can expect a successful deployment in 6-12 weeks.

PHASE 1
KICKOFF

PHASE 2
DEPLOYMENT

PHASE 3
TRAINING

PHASE 4
PILOT

Unlimited ways to unlock value

Enhance an existing solution, replace a costly point product, or try something new with zero risk. With your Aurea subscription, every product is all yours.

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Your hub for all things Aurea

Visit your customer community for product resources, release notes, Q&A, news & updates, and the latest Jive features and functionality.