Automation Marketplace
Support Snapshot
Support Snapshot Overview
The Support Snapshot summarizes open Zendesk support tickets for each account. It helps sales and support teams stay informed of customer issues, promoting proactive service and collaboration.
Category
Customer Support Analytics
Key Features
- Quick visibility into customer support issues
- Status updates at a glance
- Easy prioritization
Who can benefit?
- Support Teams
- Account Managers
How Support Snapshot Works:
Analyzes Open Support Tickets:
The system connects to Zendesk and automatically reviews all open support tickets for each account, ensuring relevant data is captured.Generates Instant Visibility:
It offers quick overview, showing the current status of customer support cases, allowing you to see the situation without needing to manually review each ticket.Saves Time and Enhances Accuracy:
By automatically analyzing support tickets, the system eliminates the time-consuming process of manual review, helping you catch potential issues early and stay on top of customer needs.
