Automation Marketplace
Sentiment Scanner
Analyzes meeting tone to provide insights into customer sentiment and satisfaction.
Sentiment Scanner Overview
The Sentiment Scanner analyzes conversation tone to gauge overall sentiment, flagging potential issues. It helps sales teams address concerns swiftly, improving customer relationships and satisfaction.
Category
Meeting Intelligence
Key Features
- Real-time sentiment analysis
- Early warning alerts
- Actionable insights into customer relationships
Who can benefit?
- Customer Success Teams
- Relationship Managers
How Sentiment Scanner Works:
Analyzes Conversation Tone and Language:
The system listens to meeting conversations, analyzing tone and language to determine the overall sentiment.Provides Insights into Customer Satisfaction:
By evaluating sentiment, it offers valuable insights into customer satisfaction and the health of the relationship.Flags Negative Sentiment for Follow-Up:
When the system detects negative sentiment, it automatically flags the meeting for immediate follow-up, helping to address issues before they escalate.
