Automation Marketplace
Customer Health Monitor
Customer Health Monitor Overview
The Customer Health Monitor tracks key data points over time, evaluating customer health and helping teams spot trends, risks, and opportunities for further engagement.
Category
Customer Health & Retention
Key Features
- Tracks customer satisfaction
- Identifies negative trends
- Provides actionable alerts
Who can benefit?
- Customer Success Managers
How Customer Health Monitor Works:
Aggregates and Analyzes Key Customer Data:
The agent collects data from various touchpoints, including support tickets and meeting sentiments, and tracks it over time. By analyzing this data, the agent identifies key trends, including churn risks and other potential issues, providing a comprehensive view of customer health.Monitors and Tracks Multiple Customer Health Indicators:
The agent continuously evaluates several factors that influence customer relationships, such as engagement, satisfaction levels, and product usage. This broader analysis helps detect both declining patterns and opportunities for proactive improvement, not just churn.Proactively Alerts Teams to Emerging Risks and Trends:
When negative trends or shifts in customer behavior are detected, the agent sends alerts and outlines specific contributing factors. These alerts empower teams to take action before issues escalate, whether related to churn, declining satisfaction, or other risks.
